FAQ: Penitent Crusade: The Iron Legion
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What savings does this campaign offer?

Save up to 20% off the anticipated retail prices on all miniatures in this campaign!

Last updated: November 19, 2024 18:39

I'm unfamiliar with 3D Printed Resin Miniatures, what should I expect?

3D Printed Resin Miniatures are not dissimilar from other resin miniatures. They require CA Superglue for assembly.

Models are cleaned and support structures (akin to plastic sprues) are removed before shipping. You can expect to encounter some support ‘scarring’ pockmarks or raised areas on a model. These can be readily cleaned and removed carefully, using a hobby scalpel or file.

Last updated: November 18, 2024 13:19

Where can find the STL Pledges?

We are running our STL Campaign over on MyMiniFactory Frontiers. Find the link in our campaign story!

Last updated: November 19, 2024 18:39

What is a Pledge Manager?

The pledge manager is the second part of the campaign, you’ll receive an email invitation to complete a survey, choose any additional rewards or addons, and pay for shipping.

You can increase your pledge level and add more rewards during this time too!

Last updated: November 18, 2024 13:23

If I buy Physical Models, will I also receive the STLs?

No, the STL pack is sold separately, please visit Frontiers for STL rewards.

Last updated: November 18, 2024 13:23

Will there be Stretch Goals for this Campaign?

We will be including Stretch Goals in our dedicated STL Campaign over on Frontiers. Any new miniatures unlocked as Stretch Goals will be available to purchase as Addons during the Pledge Manager.

Last updated: November 18, 2024 15:04

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Terms and Conditions

By pledging to this Campaign, you acknowledge and agree to the following points:

That the final appearance, materials and content of the rewards are subject to change and may differ from what is presented whilst the Campaign is active.

That our responsibility to you is to ship your order as entered into our pledge manager system. All title and risk passes to you upon delivery to a common carrier for such shipment.

That you have until the Pledge Manager closes (as announced in the project updates) to complete the Pledge Management process and that any unspent funds in our pledge manager system will be considered a non-refundable donation past that point.

You are responsible for any import duties, taxes, or additional charges required by your local authorities for the delivery of your rewards.

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